Last updated: 24th June, 2026

YourChinaPlug.com (“we,” “us,” “our,” or “the Site”) respects your privacy and is committed to protecting the personal information of our customers. This Privacy Policy explains what information we collect, how we use it, and your rights regarding that information.

By using our Site or placing a preorder with us, you agree to the practices described in this policy.

1. Information We Collect

When you place a preorder or otherwise interact with our Site, we collect the following information directly from you:

  • Full name
  • Email address
  • Phone number
  • Shipping/delivery address

We do not collect or store your payment card details. Payments are processed through Paystack, a third-party payment processor, or via direct bank transfer (see Section 3 below).

We also automatically collect limited technical information through Google Analytics when you browse our Site, including:

  • Pages visited and time spent on the Site
  • Approximate location (based on IP address)
  • Browser and device type
  • Referring website or search terms

2. How We Use Your Information

We use the information we collect to:

  • Process and fulfil your preorder
  • Communicate with you about order status, shipping, and delays (preorders may take longer to arrive since items are sourced from China)
  • Respond to customer service inquiries
  • Improve our Site’s performance and user experience (via Google Analytics)
  • Comply with legal obligations, including customs and import requirements where applicable

We do not sell your personal information to third parties.

3. Payment Processing

Payments on YourChinaPlug.com are handled through:

  • Paystack — a licensed payment processor. When you pay via Paystack, your card or transfer details are collected and processed directly by Paystack under its own privacy policy and security standards. We do not see or store your full card details.
  • Direct bank transfer — if you choose this option, you will transfer funds directly to our bank account. We retain only the transaction reference and amount needed to confirm your payment, not your banking credentials.

We encourage you to review Paystack’s Privacy Policy for details on how they handle your payment information.

4. Sharing Your Information

We share your information only with third parties necessary to fulfil your order or operate our business, including:

  • Paystack, for payment processing
  • Logistics partners, to deliver your item to your address in Nigeria (or other delivery location)
  • Google Analytics, for site usage analysis

We may also disclose your information if required by law, such as to comply with a court order, customs/import regulation, or government request.

5. Data Retention

We retain your personal information only for as long as necessary to:

  • Fulfil your preorder and resolve any related issues
  • Maintain records for customer service purposes
  • Comply with applicable tax, accounting, or legal obligations

You may request deletion of your data at any time, subject to legal retention requirements (see Section 8).

6. Data Security

We take reasonable technical and organizational measures to protect your personal information from unauthorized access, loss, misuse, or alteration. However, no method of online transmission or storage is 100% secure, and we cannot guarantee absolute security.

7. Your Rights

If you are a Nigerian resident, your personal data is protected under the Nigeria Data Protection Act (NDPA) 2023 and the Nigeria Data Protection Regulation (NDPR). You have the right to:

  • Request access to the personal information we hold about you
  • Request correction of inaccurate or incomplete information
  • Request deletion of your personal information, subject to legal retention obligations
  • Withdraw consent to data processing (this may affect our ability to fulfil an existing preorder)
  • Lodge a complaint with the Nigeria Data Protection Commission (NDPC) if you believe your data rights have been violated

If you are located outside Nigeria (for example, in the EU/UK), you may have additional rights under applicable laws such as the GDPR, including the right to data portability and the right to object to certain processing.

To exercise any of these rights, contact us using the details in Section 11.

8. Cookies and Tracking

Our Site uses cookies and similar technologies, including Google Analytics, to understand how visitors use our Site and to improve our services. You can control or disable cookies through your browser settings; note that some features of the Site may not function properly if cookies are disabled.

9. Contact Us

If you have questions about this Privacy Policy, or wish to exercise your data protection rights, please contact us at:

Email: Support@yourchinaplug.com
Phone/WhatsApp: +234(0)9030044979, +234 (0)8187934037
Address: House 15, Aigbedion Akhabue Street,
Behind Efobic Plaza, Arab Road,
Kubwa, Abuja, Nigeria

10. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. The “Last updated” date at the top of this page will indicate when changes were made. We encourage you to review this policy periodically.