At Your China Plug, customer satisfaction is our priority. To ensure a smooth shopping experience, we have outlined our return and refund policy below.

1. Eligibility for Returns

  • Items can only be returned if they meet the following criteria:
    • The product was delivered damaged or defective.
    • The wrong item was delivered (e.g., incorrect size, color, or model).
    • The product does not match the description provided on our website.

2. Conditions for Returns

  • The item must be unused, in its original packaging, and in the same condition as received.
  • Returns must be requested within 48 hours of receiving the item.

3. Non-Returnable Items

  • Customized or personalized orders.
  • Items marked as “Final Sale.”
  • Items damaged due to misuse or mishandling after delivery.

4. Return Process

  1. Contact Us:
  2. Provide Proof:
    • Share clear pictures or videos of the issue.
  3. Approval:
    • Once your return is approved, further instructions will be shared.

5. Refund Policy

  • Refunds are processed after the returned item has been inspected and approved.
  • Refunds will be issued via the original payment method or as store credit.
  • Please allow 5-10 business days for processing refunds.

6. Shipping Costs

  • Customers are responsible for return shipping costs unless the return is due to our error (e.g., wrong or defective item).

7. Damaged or Lost Items

  • If an item is damaged or lost during shipping, we will work with the courier to resolve the issue promptly.

For any further inquiries or assistance, feel free to contact us. Thank you for shopping with Your China Plug!